CANCELLATIONS AND REFUNDS
Last updated: December 20, 2021
To request a partial or total refund, the CUSTOMER must contact the CUSTOMER Service team by communicating to the official Islagrande.com email.
The processing of cancellation and returns is carried out through the mail of the store info@Islagrande.com in a term that will not exceed 24 hours. Cancellations of complete orders will only be accepted prior to delivery at destination; in particular cases they should be consulted individually with the Customer Service.
When making a request for cancellation and return, the CUSTOMER has the obligation in the corresponding cases to inform the recipient of the purchase, so that he does not accept said products.
In the event that a cancellation request is made, and the recipient has received the products, they must return them in their original packaging, sealed and in perfect condition, as received. Otherwise, the refund of the balance will not be effective.
The CUSTOMER will be reimbursed the money within 72 hours after the date Islagrande.com receives the returned products. Islagrande.com will make the return through the same payment method that the CLIENT used to make the purchase. The CLIENT will not pay any fee for said reimbursement.
Likewise, when a refund is applicable, the amount will be reimbursed to THE CLIENT in the same currency as the product and / or service. The exchange rate imposed by the bank issuing the card in question will apply to this value. Islagrande.com in no case will be responsible for the difference up or down that the CUSTOMER receives in reimbursement.
Islagrande.com reserves the right to reject or cancel your Order at any time for certain reasons, including, but not limited to, the following:
- Availability of the products.
- Errors in the description or prices of the Goods
- Errors in Your Order
THE CUSTOMER will not have the right to cancel a Delivery Order for the following products:
* Products clearly personalized or made to your specifications.
* Products whose nature prevents them from being returned, deteriorate quickly, or are already expired.
* Products not suitable for return for health or hygiene reasons and that did not remain sealed after receipt.
* Products whose nature, after delivery, were inseparably mixed with other products.
Any claim regarding the products purchased must be processed electronically at info@Islagrande.com or through the online help for the CLIENT enabled on the site or on WhatsApp.
If the CUSTOMER is interested in any claim for the causes provided in the CANCELLATIONS AND REFUNDS section, he must first contact Islagrande.com through the communication channels established in the previous one and request the corresponding refund if appropriate. In the event of claims that result in retro-collections (CBK), the CLIENT's account will be disabled until the conclusion of the process. To reactivate it, the CLIENT agrees to previously pay the costs derived from the claim process.
Islagrande.com maintains a zero-tolerance policy for any manifestation of fraud as an essential principle to guarantee our CLIENT is a safe shopping environment.
Islagrande.com reserves the right to suspend or cancel the execution and delivery of an Order, regardless of its nature and degree of execution, in the event of fraud, consummated or attempted.
THE CLIENT's order can be postponed for the anti-fraud check. It can also be suspended for a longer time for a more rigorous investigation to avoid fraudulent transactions.
THE CLIENT and / or recipient are warned of being exposed to legal process in case of claims initiated because of chargebacks for fraud.
In the framework of the fight against fraud on the Internet, the data related to the CLIENT's Order may be communicated to third parties authorized by law or designated by Islagrande.com, for the sole purpose of verifying the identity of the CLIENT, as well as the validity of the Order, the means of payment used and the expected delivery.