Terms and Conditions

Last updated: December 20, 2021

Islagrande.com is a digital store with a Marketplace structure, offering a wide range of products and services from various suppliers in the countries of Central America and the Caribbean. We have preferential prices through the integration of three different business models. B2B; to reach the Business sector from our Business suppliers, B2C; to distribute from our Business suppliers to Consumers and D2C; to sell Directly from our manufacturers providers to Consumers.

By operating as a Marketplace, Islagrande.com provides the complete e-commerce logistics management service to manufacturers, distributors, wholesalers, or marketers. We provide a complete service from the receipt of the product, storage, packaging, shipping, and collection. We also have a communication team in charge of promotion, marketing, and customer service.

All products and services are supported by their manufacturers and the wholesalers of each country, with which quality, price and fast delivery are guaranteed.

In Islagrande.com different secure payment methods are accepted such as: credit/debit cards as well as other authorized payment platforms available in the market.


It is a necessary requirement for the acquisition of the products offered on this site, that you read and accept the Terms and Conditions that are listed below. The use of our services, as well as the purchase of our products will imply that you have read and accepted the Terms and Conditions of use in this document.

All purchases and transactions carried out through this website are subject to a verification and confirmation process, which could include verification of the stock and availability of the products, validation of the payment method and compliance with the conditions required by the selected payment method.

Islagrande.com reserves the right to change or update the information and to correct errors, inaccuracies, or omissions at any time without prior notice.

By continuing to access or use our service once any modification is made effective, you agree to be bound by the modified terms. If you do not accept the new terms, in whole or in part, please stop using the Website and the Service.

For the purchase of products and / or services, the COSTUMER's registration is required, through the entry of reliable personal data and the definition of a password.

Once they have registered on the site, the COSTUMER is responsible for any type of activity or operation that may be carried out with their username and password, including the unauthorized use of their credit card.

The COSTUMER can choose and change the password to access his account at any time, if he has registered and it is necessary for the purchase of any of our products. Islagrande.com does not assume responsibility if said password is delivered to third parties.

If for any reason the data provided by the CUSTOMER is found to be untrue, they will immediately withdraw from the Islagrande.com user community.

The information that you provide for your registration in Islagrande.com is transmitted under a secure connection that guarantees confidentiality, the COSTUMER authorizes the automated treatment of said information for authentication on the site, the customization of the service that also includes the information to the COSTUMER about new product offers available on the site, as well as for statistical and / or commercial prospecting purposes, via email or other means.

We may terminate or suspend your Account immediately, without prior notice and without any liability, for any reason, even without limitation, if you violate the established Terms and Conditions.

Upon termination, your right to use the service will cease immediately. If you wish to terminate your Account, you can simply discontinue use of the service.

The CUSTOMER may select one or more products among the different categories offered on the Website and review their selection before paying for it. Once the payment is made, you will not have the possibility to modify your purchase. You will receive an email acknowledging receipt of your order, "Order Confirmation". Likewise, we will inform you by email when the product is being sent "Shipment Confirmation".

In any case, in the event of total or partial absence of availability of the products after placing the Order, you will be informed via email, as soon as possible to cancel the Order.

In case of total cancellation of the Order:

No charge will be made against your bank account.

The Islagrande.com CUSTOMER Service will contact you to inform you of the cancellation of your order and offer you the possibility of renewing it, except for the product not available.

Notwithstanding the Orders placed by the COSTUMER, Islagrande.com may at any time modify the assortment of products offered for sale on the Website, especially because of restrictions linked to their availability.


Purchase restrictions
Islagrande.com will comply with its right to indefinitely block the CUSTOMER who is detected trying to violate our restrictions.

Islagrande.com reserves the right to refuse or cancel for legitimate reasons any Order in which the number of products or the amount to be paid (for a single Order or for several accumulated Orders) or other elements clearly state that the COSTUMER is not a consumer or evidences the development by the COSTUMER of an economic activity related to the products requested or, in general, any Unauthorized Order in accordance with the applicable legislation at the place of destination of the purchase.

Any Promotion available through the Service may be subject to rules separate from these Terms.

If You participate in any Promotion, please review the relevant rules and our Privacy Policy. If the rules for a Promotion conflict with these Terms, the Promotion rules will take precedence.

By using this website and placing orders through it, you declare:

Be over 18 years of age and have the legal capacity to enter into contracts.

that your email address, postal address, and other contact information faithfully correspond to reality. Likewise, you agree that we may use said information to contact you if necessary. If you do not provide us with all the information we need, we will not be able to process your order.

Make use of this website only to make legally valid inquiries or purchases.

Do not place any false or fraudulent order.

Do not place any of our products on another platform or any other digital medium and offer them for redistribution or resale of any kind.

Islagrande.com is the owner of the database generated with the personal information provided voluntarily by THE COSTUMER is in the REGISTRATION section.

Islagrande.com guarantees that the COSTUMER's personal information is protected in accordance with international data protection regulations. The personal information provided by the COSTUMER will not be delivered to third parties unless it must be disclosed in compliance with a court order or legal requirements.

THE CUSTOMER will be liable for the veracity of the data provided, with Islagrande.com reserving the right of non-acceptance or exclusion of the records in which false or doubtful data are detected.

The COSTUMER of Islagrande.com may be interested in receiving information about other services and related activities. If you do not wish to receive this information, you must send a message to the email address info@Islagrande.com with the Subject: REQUEST TO REMOVE THE INFORMATION SERVICE.

Subscription to advertising email newsletters is voluntary and may be selected when creating your account.


The prices of the products offered on Islagrande.com are valid only for purchases made on this website.

Payment will be made by credit/debit card VISA or MASTERCARD. If the card you use for your purchase is not from the currency of collection, the Issuing Bank of your card will apply the corresponding exchange rate.

In case of using other authorized and secure payment platforms available in the market, the CLIENT must contact "CUSTOMER SERVICE".

Payment cards are subject to validation checks and authorization from your card issuer. If we do not receive the required authorization, we will not be responsible for any delay or failure to deliver your ORDER.

THE CLIENT declares to have the legal right to use the acceptable means of payment in relation to any ORDER.

Islagrande.com reserves the right to modify its prices at any time before accepting an ORDER.


On our website, the COSTUMER will find the delivery methods, as defined below:




The delivery times begin to count from the sending of the order confirmation and approval email and in accordance with the delivery methods defined according to the SUPPLIER, which will be duly detailed in the billing order issued to THE CUSTOMER.

The information provided by the COSTUMER in his order must contain the personal data of the recipient who receives it, telephone, email, as well as the delivery address, otherwise the order may be retained until THE COSTUMER rectifies the correct information. Islagrande.com reserves the right to cancel orders with insufficient information without the right to return.

THE COSTUMER or recipient of the Order, as appropriate, must check the external condition of the package and the products at the time of delivery.

In places where traffic is impossible due to the deterioration of the streets or the lack of access roads, the delivery will be made in the place closest to the delivery address.

The recipient of the order will receive the shipment within the period established according to the place defined after the confirmation and approval of the purchase, signing the corresponding delivery document as proof of receipt. The recipient of the Order must review it in its entirety before signing the delivery certificate.

If the recipient is absent from the address at the time of delivery, a second attempt will be made. If the situation persists for the second time, Islagrande.com will contact THE COSTUMER to request the change of the recipient or the cancellation of the order.

Mandatory procedure in case of missing or damaged product (Any delivery method)

THE CUSTOMER or, where appropriate, the recipient of the Order must notify the absence or degradation of the product to the Islagrande.com Customer Service. The Islagrande.com Customer Service may request any information regarding the identity of the COSTUMER or recipient of the Order and proceed to whatever verifications are necessary for the case. Islagrande.com recommends that the CUSTOMER check that he has received all his order at the time of delivery. In the event of disagreement, you must reject the delivery and notify the distributor immediately.


To request a partial or total refund, the CUSTOMER must contact the CUSTOMER Service team by communicating to the official Islagrande.com email.

The processing of cancellation and returns is carried out through the mail of the store info@Islagrande.com in a term that will not exceed 24 hours. Cancellations of complete orders will only be accepted prior to delivery at destination; in particular cases they should be consulted individually with the Customer Service.

When making a request for cancellation and return, the CUSTOMER has the obligation in the corresponding cases to inform the recipient of the purchase, so that he does not accept said products.

In the event that a cancellation request is made, and the recipient has received the products, they must return them in their original packaging, sealed and in perfect condition, as received. Otherwise, the refund of the balance will not be effective.

The CUSTOMER will be reimbursed the money within 72 hours after the date Islagrande.com receives the returned products. Islagrande.com will make the return through the same payment method that the COSTUMER used to make the purchase. The COSTUMER will not pay any fee for said reimbursement.

Likewise, when a refund is applicable, the amount will be reimbursed to THE COSTUMER in the same currency as the product and / or service. The exchange rate imposed by the bank issuing the card in question will apply to this value. Islagrande.com in no case will be responsible for the difference up or down that the CUSTOMER receives in reimbursement.

Islagrande.com reserves the right to reject or cancel your Order at any time for certain reasons, including, but not limited to, the following:

- Availability of the products.

- Errors in the description or prices of the Goods

- Errors in Your Order

THE CUSTOMER will not have the right to cancel a Delivery Order for the following products:

* Products clearly personalized or made to your specifications.

* Products whose nature prevents them from being returned, deteriorate quickly, or are already expired.

* Products not suitable for return for health or hygiene reasons and that did not remain sealed after receipt.

* Products whose nature, after delivery, were inseparably mixed with other products.


Any claim regarding the products purchased must be processed electronically at info@Islagrande.com or through the online help for the COSTUMER enabled on the site or on WhatsApp.

If the CUSTOMER is interested in any claim for the causes provided in the CANCELLATIONS AND REFUNDS section, he must first contact Islagrande.com through the communication channels established in the previous one and request the corresponding refund if appropriate. In the event of claims that result in retro-collections (CBK), the COSTUMER's account will be disabled until the conclusion of the process. To reactivate it, the COSTUMER agrees to previously pay the costs derived from the claim process.


Islagrande.com maintains a zero-tolerance policy for any manifestation of fraud as an essential principle to guarantee our COSTUMER is a safe shopping environment.

Islagrande.com reserves the right to suspend or cancel the execution and delivery of an Order, regardless of its nature and degree of execution, in the event of fraud, consummated or attempted.

THE COSTUMER's order can be postponed for the anti-fraud check. It can also be suspended for a longer time for a more rigorous investigation to avoid fraudulent transactions.

THE COSTUMER and / or recipient are warned of being exposed to legal process in case of claims initiated because of chargebacks for fraud.

In the framework of the fight against fraud on the Internet, the data related to the COSTUMER's Order may be communicated to third parties authorized by law or designated by Islagrande.com, for the sole purpose of verifying the identity of the COSTUMER, as well as the validity of the Order, the means of payment used and the expected delivery.


It is understood that the products are in accordance with the contract if they conform to the description made by Islagrande.com and have the qualities that we have presented on this website, are suitable for the uses to which products of the same type are ordinarily destined and present the usual quality and benefits of a product of the same type that are reasonably expected. In this sense, if any of the products is not in accordance with the contract, you must inform us through any of the means of communication provided for this purpose.

All the products for sale on the Website are covered by the legal guarantee of conformity (in accordance with the applicable regulations) and by the guarantee against hidden defects (in accordance with the applicable regulations), which allows the COSTUMER to return the products free of charge. defective or non-conforming products that have been delivered to you.

Exclusion of guarantees

Products modified, repaired, integrated, or added by the COSTUMER are excluded from the guarantee. The warranty will not cover apparent defects. The guarantee does not apply to products that have suffered deterioration because of misuse.

Consequences of the Execution of Guarantees

Within the framework of the legal guarantee of conformity, Islagrande.com undertakes, at the COSTUMER's choice:

- to replace the product with an identical one based on available stocks, or

- to reimburse the price of the product when its replacement is impossible.

Islagrande.com retains full and complete ownership of the products sold as long as the full collection of the price of the same, both the principal, and other mandatory expenses is not verified.

The set of trademarks, figurative or not, and any illustrations, images and logos and any content present on the Website (including, by way of example and by no means exhaustive, the General Conditions of Use are and will remain the exclusive property of Islagrande.com, its partners or the owner of the corresponding intellectual property rights.

The total or partial reproduction, modification or use of said trademarks, illustrations, images, and logos or any other content on the Website, for any reason and on any media, without the prior and express written consent of Islagrande.com is prohibited. or the owner of the corresponding intellectual property rights. The previous provision will be equally applicable to the copyrights, designs and models, and patents present on the Website and / or that are used in it.

The responsibility of Islagrande.com for the obligations established in these General Conditions of Use may not be demanded when the breach of said obligations is attributable to acts of third parties, even when said facts are foreseeable, to the fault of the COSTUMER or to the occurrence of a circumstance of force majeure, as defined in the applicable jurisdiction, or of any other circumstances that reasonably escape the exclusive control of Islagrande.com.

The information available on the Website is stated without any guarantee, either implicit or express, regarding its integrity, accuracy, timeliness, absence of infringement, availability, reliability or completeness of the data, products, accessories, or services that appear on the site. website or on the suitability of the same for the use that the COSTUMER plans to make of them. Islagrande.com declines all responsibility for damages, direct and indirect, foreseeable, or not, suffered because of the use of the Website. If the responsibility of this for damages suffered by the CUSTOMER attributable exclusively to the execution of the Order is established, said responsibility will be limited to the amount of the Order that the CUSTOMER has paid.

To the maximum extent permitted by applicable Law, in no case will Islagrande.com or its suppliers be liable for any special, incidental, indirect or consequential damages of any kind (including, but not limited to, damages for lost profits, loss of data or other information, due to business interruption, personal injury, loss of privacy arising from or in any way related to the use or inability to use the service, third-party software and / or third-party hardware used with the Service, or otherwise in relation to any provision of these Terms), even if Islagrande.com or any provider has been informed of the possibility of such damages and even if the remedy does not fulfill its essential purpose.

Some locations do not allow the exclusion of implied warranties or the limitation of liability for incidental or consequential damages, which means the above limitations may not apply. In these places, each party's liability will be limited to the fullest extent permitted by law.

Islagrande.com neither its affiliates nor its directors to its knowledge are controlled by a person and/or entity that is currently subject to any sanctions administered by the United States of America, the Office of Foreign Assets Control (“OFAC”) of the Department of the Treasury , the United Nations Security Council, the European Union or other validly recognized and relevant sanctioning authority (collectively “Sanctions”), nor located, organized or based in a country or territory that is subject to Sanctions, including but not limited to Burma/Myanmar , Cuba, Iran, Libya, North Korea, Sudan, Syria.