Terms and Conditions

Last updated: November  13, 2024

About us

 

Islagrande is a digital store that markets a varied catalog of products and services to satisfy a wide range of needs and demands, both domestic and family, as well as for emerging businesses.

 

All products and services are backed by their authorized manufacturers or distributors, which guarantee quality, competitive prices and fast deliveries.

 

Different secure payment methods such as credit/debit cards, as well as other authorized payment methods available on the market, are accepted in Islagrande.

 

We provide a complete service from product receipt, storage, packaging, shipping and collection. We also have a communication team in charge of promotion, marketing and customer service.

 

TERMS AND CONDITIONS.

 

Please read our Terms and Conditions carefully. By making any use of this website, you agree to its Terms and Conditions.

 

Privacy Policy.

 

This Privacy Policy describes our policies and procedures for the collection, use and disclosure of your data when you use the service and informs you of your privacy rights and how the law protects you as a user of the Islagrande site.

 

We use your personal data to provide and improve the service. By using the Service, you agree to the collection and use of such information in accordance with this Privacy Policy.

 

The User will be responsible for the veracity of the data provided. Islagrande reserves the right not to accept or exclude records in which false or doubtful data is detected.

 

Islagrande User may be interested in receiving information about other services and related activities. If you do not wish to receive this information, you must send a message to the email address info@islagrande.com with the subject: REQUEST TO UNSUBSCRIBE FROM THE INFORMATION SERVICE.

 

Subscription to email newsletters is voluntary and may be selected when creating your account.

 

Account registration.

 

To offer Islagrande services, the User must create an account with accurate, complete and updated information as requested in the registration form.

 

Once registered on the site, the User is responsible for any type of activity or operation that may be carried out with his username and password, including unauthorized use of his credit card.

 

The User can choose and change the password to access their account at any time, if they have registered and it is necessary for the purchase of any of our products. Islagrande does not assume responsibility if you give said password to third parties or do not take security measures to protect it.

 

The information you provide for registration in Islagrande is transmitted under a secure connection that guarantees confidentiality. The User authorizes the automated processing of their data for authentication on the website, personalization of the service, which also includes information to the User about new product offers available, as well as for statistical and/or commercial prospecting purposes, via email. electronic or other means.

 

If for any reason the data offered by the User is found to be untrue, they will be immediately removed from the Islagrande user community.

 

Purchase and acquisition process.

 

To purchase a product, it will be necessary to be registered with the entry of reliable personal data and the definition of a password.

Items added to the cart for purchase will remain there for 72 hours. After this time has expired, if payment is not made, they will be withdrawn.

 

All purchases and transactions through this website are subject to a confirmation and verification process, which includes verification of product stock and availability, validation of the payment method, validation of the invoice and compliance with the conditions required by the selected payment method. In some cases, email verification may be required.

 

The User receives personalized online assistance from the Customer Service team, who will contact them through the information offered, to advise or guide them during their online purchasing process.

 

Rescission

 

We may terminate or suspend your account immediately, without prior notice and without liability if you violate the established Terms and Conditions.

 

Upon termination of your account, your right to use the service will immediately cease. If you wish to cancel your account, you can simply stop accessing the service.

 

Order

 

The User may select one or more products among the different categories offered on the website and review their selection before making the payment. Once payment has been made, you will not be able to modify your purchase. You will receive an email as acknowledgment of receipt of your order, with the subject “Order Confirmation”. Likewise, when the product is being shipped, we will inform you by email with the subject “Shipping Confirmation”.

 

In any case, whether there is a total or partial lack of availability of the products after placing the order, you will be informed via email, as soon as possible, to cancel the order.

 

In case of complete cancellation of the order, no charge will be made to your bank account. Customer Service will contact you to inform you of the cancellation of your order and offer you the possibility of renewing it, except for the product that is not available.

 

However, for orders placed by the User, Islagrande may modify the assortment of products offered for sale on the website at any time, especially due to restrictions linked to their availability.

 

Purchase restrictions

 

Islagrande will comply with its right to indefinitely block the User who is detected attempting to violate our restrictions.

 

Islagrande reserves the right to reject or cancel, for legitimate reasons, any order in which the number of products, the amount to pay (for a single order or for several accumulated orders) or other elements clearly indicate that the User is not a consumer or evidence the development by the User of an economic activity related to the products ordered or, in general, any unauthorized order, in accordance with the legislation applicable in the place of destination of the purchase.

 

Use of the website

 

By using this website and placing orders through it, you declare:

 

Be over 19 years of age to purchase alcoholic beverages in Canada, have the legal capacity to establish contracts, where your email address, postal address and other contact information faithfully correspond to reality. You also agree that we may use such information to contact you, if necessary. If you do not provide us with all the information we need, we will not be able to process your order.

 

Please use this website only to make legally valid inquiries or purchases.

 

Do not place any false or fraudulent orders.

 

Do not place any of the products in our catalog on another platform or any other digital medium and offer them for redistribution or resale of any kind.

 

Prices and payment of the service

 

The prices of the products offered in Islagrande are valid only for purchases made on this website.

 

Payment will be made by Visa or MasterCard credit/debit card. If the card you use in your purchase is not the currency of payment, the Bank Issuing your card will apply the corresponding exchange rate.

 

If using other authorized payment methods available on the market, the User must contact Customer Service.

 

Payment cards are subject to validation checks and authorization from your card issuer. If we do not receive the required authorization, we will not be responsible for any delay or failure to deliver your order.

 

The User declares to have the legal right to use the acceptable means of payment in relation to any order.

 

Delivery policy.

 

The User can receive their products through different delivery methods that include home delivery and warehouse collection.

 

Discounts and special promotions.

 

The user may be a beneficiary of discount codes, through the sale of affiliate programs generated for the platform and may use the discount under the conditions for which it was created.

 

Promotions will be subject to the terms of the closing date, clearly identified on the website.

Returns and refunds.

 

To request a partial or total refund, the User must contact the Customer Service team through the email info@islagrande.com, within a period that will not exceed 24 hours, counted from the date of approval of the order. buys. Only cancellations of complete orders will be accepted before delivery to destination.

 

When making a cancellation and return request, the User has the obligation to inform the recipient of the purchase so that they do not accept said products.

 

In the event that a cancellation request is made, and the recipient has received the products, they must return them in their original packaging, sealed and in perfect condition, just as they were received. Otherwise, the return will not proceed.

 

The User will be refunded the money within 72 hours from the date of receipt by Islagrande of the returned products. Islagrande will make the return through the same payment method that the User used to make the purchase. The User will not pay any charge for said refund.

 

Likewise, when the return is appropriate, the amount will be refunded to the User in the same currency in which the payment was made. The exchange rate imposed by the bank issuing the card in question will be applied to this value, if applicable. Islagrande will in no case be responsible for the difference.

 

The User will not have the right to cancel a delivery order for the following products:

• Customized products or products made according to your specifications.

• Products whose nature prevents their return, deteriorate quickly or are already expired.

• Products not suitable for return for health or hygiene reasons and that did not remain sealed after receipt.

• Products whose nature, after delivery, was inseparably mixed with other products.

 

Claims

 

Any claim regarding the products purchased must be processed through Customer Service by email info@Islagrande.com or through WhatsApp.

 

If the User is interested in any claim for the reasons provided in the Cancellations and Refunds section, they must communicate through the established channels with Islagrande.

 

In the event of claims that result in chargebacks, the User's account will be disabled until the process is concluded. To reactivate it, the User agrees to pay in advance the costs derived from the claim process.

 

Anti-fraud control

 

Islagrande maintains a policy of zero tolerance for any manifestation of fraud, as an essential principle to guarantee our users a safe shopping environment.

 

Islagrande reserves the right to suspend or cancel the execution and delivery of an order, regardless of its nature and degree of execution, in the event of fraud, consummated or attempted.

 

The User's order may be postponed for anti-fraud verification. You may also be suspended for longer for more rigorous investigation to prevent fraudulent transactions.

 

The User and/or recipient are warned of being exposed to legal process, in case of claims initiated due to chargebacks due to fraud.

 

Warranty policy

 

It will be understood that the products comply with the contract, if they conform to the description made by Islagrande and have the qualities presented on this website, are suitable for the uses to which products of the same type are normally intended and present the usual quality and benefits that are reasonably expected from a product of the same type. In this sense, if any of the products do not comply with the contract, you must communicate this through any of the means of communication provided for this purpose.

 

All products for sale on the website are covered by the legal guarantee of conformity and by the guarantee against hidden defects (in accordance with the regulations applicable in all cases), which allows the User to return the products at no cost, since whether defective or non-conforming, that have been delivered to you.

 

Exclusion of guarantees

 

Products modified, repaired, integrated or added by the recipient are excluded from the warranty. The warranty will not cover apparent defects. The warranty does not apply to products that have been damaged due to misuse.

 

Consequences of the execution of guarantees

 

Within the framework of the legal guarantee of conformity, Islagrande undertakes, at the User's option:

• Replace the product with an identical one depending on available stock.

• Refund the price of the product, when its replacement is impossible.

 

Intellectual property

 

The set of brands, figurative or not, as well as all illustrations, images, logos and any content present on the website (including, but not limited to), the General Conditions of Use are and will remain the exclusive property of Islagrande or the owner of the corresponding intellectual property rights.

 

The reproduction, modification or total or partial use of said brands, illustrations, images and logos or any other content of the website is prohibited, for any reason and on any medium, without the prior and express written consent of Islagrande or the owner of the corresponding intellectual property rights. The previous provision will also be applicable to copyrights, designs and models, as well as patents present on the website.

 

Limitation of liability

 

Islagrande cannot be held liable for the obligations established in these General Conditions of Use, when the failure to comply with said obligations is attributable to acts of third parties, even when said events are foreseeable, due to the fault of the User or to the concurrence of a forceful circumstance. major, as defined in the applicable jurisdiction, or any other circumstance that is reasonably beyond the exclusive control of Islagrande.

 

The information available on the website is expressed without any warranty, whether implied or express, regarding its completeness, accuracy, timeliness, non-infringement, availability, reliability or completeness of the data, products, accessories or services appearing on the website. website or on their suitability for the use that the User intends to make of them. Islagrande declines all responsibility for direct and indirect damages, foreseeable or not, suffered because of the use of the website. If the latter's liability is established for damages suffered by the User, attributable exclusively to the execution of the order, said liability will be limited to the amount of the order that the User has paid.

 

To the maximum extent permitted by applicable Law, in no event will Islagrande or its suppliers be liable for any special, incidental, indirect or consequential damages of any kind (including, without limitation, damages for loss of profits, loss of data or other information , due to business interruption, personal injury, loss of privacy arising out of or in any way related to the use of or inability to use the service, third party software and/or third party hardware used with the service, or otherwise in relation to any provision of these Terms), including, Islagrande or any supplier has been informed of the possibility of such damages and even if the remedy fails of its essential purpose.

 

Some locations do not allow the exclusion of implied warranties or limitation of liability for incidental or consequential damages, which means the above limitations may not apply. In these locations, each party's liability will be limited to the maximum extent permitted by law.

 

Applicable law and jurisdiction.

 

The Terms and Conditions expressed herein will be subject to Canadian law. Any dispute, agreement or mediation will be resolved in the Canadian jurisdiction system.

 

Penalties

Islagrande, nor its subsidiaries nor its directors, are controlled by a person and/or entity that is currently subject to sanctions administered by the United States of America, the Office of Foreign Assets Control (OFAC) of the Department of the Treasury, the Security Council of the United Nations, the European Union or other relevant and validly recognized sanctioning authority.