DELIVERY POLICY

 

Order Delivery

On our website, the CLIENT will find the delivery methods, as defined below:

- Warehouse pickup.
- Home delivery.

The delivery period is three (3) to five (5) business days and begins from the sending of the confirmation and approval email of the order, according to the delivery methods defined for each product, which will be duly detailed in the invoice issued to the CLIENT.

The information provided by the CLIENT in their order must contain the personal data of the recipient who receives it, phone number, email, as well as the delivery address, otherwise, the order may be held until the CLIENT corrects the information.

"ISLAGRANDE" reserves the right to cancel orders with insufficient information without the right to a refund.

The CLIENT or the recipient of the order, as appropriate, must verify the external condition of the package and the products at the time of delivery.

In places where transit is impossible due to the deterioration of the streets or the lack of access roads, delivery will be made at the nearest location to the delivery address.

The recipient of the order will receive the shipment within the established period, according to the place defined after the confirmation and approval of the purchase, with the signature of the corresponding delivery receipt. The recipient of the order must review it in its entirety before signing the delivery note.

If the recipient is absent from the home at the time of delivery, a second attempt will be made. If the situation persists for a second time, "ISLAGRANDE" will contact the CLIENT to request a change of recipient or the cancellation of the order.

Mandatory procedure in case of missing or damaged product (any delivery method).

The CLIENT or, where applicable, the recipient of the order must notify the absence or degradation of the product to help@islagrande.com

"ISLAGRANDE" - Customer Service may request any information regarding the identity of the CLIENT or recipient of the order and proceed with as many checks as necessary for the case.

"ISLAGRANDE" recommends that the CLIENT check that they have received their entire order at the time of delivery.

In case of disagreement, they must refuse the delivery and immediately notify the distributor.